Helpdesk Manager at homeoffice USA (Ref. L1312008)

The Helpdesk Manager will develop and supervise the helpdesk support of ACTS USA with the goal of helping ACTION members – USA staff and missionaries - with any and all computer-related questions and problems.



  • Recruit, supervise, train, and mentor Office Helpdesk Technicians and Remote Helpdesk Technicians to the end goals of the department
  • Oversee the management of the outsourced email service for all ACTION members
  • Coordinate short term trips for RHTs and other ACTS staff to assist with ACTION member needs abroad. The HM does not need to always go on these trips but does need to lead in the planning and preparation
  • Read and learn about new technologies on the horizon
  • Assist ACTS USA IT Director with various projects
  • Upon balancing of above responsibilities assist other ACTS support staff



  • Strong understanding of Windows XP, Vista, 7, MS Office 2007/10, Mac OS X 10.6/7, and MS Mac Office 2008/11
  • Ability to problem solve computer hardware and software issues
  • Ability to build and rebuild PCsà Mac, Windows, and Linux
  • Ability to help staff connect to and use the wireless networks
  • Ability to maintain documentation on inventory of office equipment including computers
  • Ability to maintain fluid communication with IT Director
  • Ability to order computer hardware and software with approval of IT Director
  • Ability to supervise and train others
  • A willingness to kindly teach staff and ACTION members how to effectively use their computers
  • A heart for reaching out to those who do not know Christ and supporting fellow missionaries and other believers
Organisation SMG Schweizerische Missions-Gemeinschaft
Typ Job
Dauer Langzeitjob
Zeitraum Datum nach Absprache
Region(en) Nordamerika
Land/Länder USA
Berufsfeld EDV/IT
Sprachkenntnisse English
Anforderungen a growing christian, active in ministry in a local church, recommended by pastor and church, teachable, adaptable, able to accept difficult circumstances, good sense of humor, not easily discouraged, spiritually mature
Mindestalter 20
Kosten CHF nach Absprache / monatlich
Finanzierung Selbstfinanzierung, persönlicher Freundeskreis
Kontakt Alexandra Ziegler
+41 (0) 52 235 32 52